Bravery and Courage Award
For exceptional bravery and courage, this control room employee may have overcome adversity in their own life or have supported others as they face adversity.
For the control room employee who has their local community at the heart of everything they do – at work and outside – through excellent community relations, including fundraising and supporting the vulnerable.
Control Room Ambassador of the Year
For the person who goes above and beyond in raising the profile of the control room profession on a local, national or international level.
This person may not be eligible for the Lifetime Achievement Award having less than 10 years’ service, but yet has made a lasting contribution in raising the profile of the control room community.
Control Room Call Taker of the Year
For outstanding skills and capabilities when handling 999 or 101 calls as a call taker on one occasion or across multiple incidents.
Control Room Dispatcher of The Year
For outstanding skills and capabilities when handling 999 or 101 calls as a dispatcher on one occasion or across multiple incidents.
John Gilhooly Award
Created posthumously in memory of John Gilhooly who served with Scottish Ambulance Service for almost 30 years and recognised as a true #UnsungHero by control room peers.
For the person who goes above and beyond in the control room – someone who epitomises the essence of the phrase #UnsungHero.
Leader of the Year
For outstanding leadership in the control room through leading people, creating substantive organisational change, inspiring others, managing relationships, building trust and delivering exceptional results.
For outstanding achievement and contribution over a period of long service in the control room, this person is widely acknowledged as having reached the pinnacle of their service.
Services to the Public
For supporting the public with loyalty, this person considers public thinking in all that they do, and not just when inside the control room.
Team of the Year
For true team spirit in the control room, demonstrated through exceptional collaboration and high-performance results and outcomes for the people they're serving in the community.
Young Achiever of the Year
For control room employees up to the age of 30 who have excelled in their employment, training or education in the control room, or has overcome substantial barriers in reaching where they are today.
The British APCO Control Room Innovation Award
The British APCO Award is for a team - or an individual - who have taken a unique and/or innovative approach with the tech that is being used in the control room. This will have made a tangible difference for the control room operators and/or the public who are making that critical call seeking help and assurance. This could be someone or a team working in the control room; supporting the IT & Comms equipment; or delivering from a commercial organisation providing advice, guidance, training etc.